When trying to run Workbench 8.1 or 9.0 on a Windows machine with McAfee Virus Scan's Scriptscan feature enabled, the
user will receive the following error:
AnsysWBU.exe has encountered a problem and must close. Sorry for the inconvenience.
What is the cause of this error and is there a workaround?
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The error occurs due to a defect in McAfee's Scriptscan code. A problem report has been filed with Network Associates but we will add code to detect this situation in Workbench 10.0 so our customers will not be dependent on the McAfee patch schedule. The workaround for this is: Contact Technical Support for a new config.xml file to be used as follows: - Make sure Workbench is not running. Browse to the Program FilesANSYS Inc<version#>AISOLCAD IntegrationCIPagesxml directory and rename the config.xml file to config.xml.orig Save the new config.xml file to Program FilesANSYS Inc<version#>AISOLCAD IntegrationCIPagesxmlconfig.xml. Workbench 8.1 and 9.0 should now run with McAfee's Scriptscan enabled. **** Entered By: gkarnos @ 04/13/2005 09:29 AM **** The new config.xml file is attached to this solution. **** Entered By: dbrooks @ 04/15/2005 11:13 AM **** |
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