Customer had problems installing Workbench 10 SP1 for Windows x64.
Machine: Intel Xeon 3.60 GHz; RAM: 4GB and O/S: Windows XP 64-bit SP1
The errors are listed below:
First error:
ANSYSWBU.exe - Unable to locate Component
X This application has failed to start because MSVCR71.dll was not found. Re-installing the application may fix this problem
Second error:
Self-Registration Error
1. C:ANSYS_Incv100AISOLCpmmonFileswinx64AGGfxU.dll
The specified module could not be found
2. C:ANSYS_Incv100AISOLCpmmonFileswinx64AnsEngineeringDataU.dll
The specified module could not be found
3. C:ANSYS_Incv100AISOLCpmmonFileswinx64AnsImageU.dll
The specified module could not be found
4. C:ANSYS_Incv100AISOLCpmmonFileswinx64AnsStdCollectionsU.dll
The specified module could not be found
5. C:ANSYS_Incv100AISOLCpmmonFileswinx64AnsStdObjectU.dll
The specified module could not be found
6. C:ANSYS_Incv100AISOLCpmmonFileswinx64AnsStdUtilU.dll
The specified module could not be found
7. C:ANSYS_Incv100AISOLCpmmonFileswinx64AnsWbu.dll
The specified module could not be found
8. C:ANSYS_Incv100AISOLCpmmonFileswinx64CommentEditorU.dll
The specified module could not be found
<More files...>
|
According to the messages above, something prevented our installation from writing the winx64 version of msvcr71.dll, msvcp71.dll and atl71.dll to the system32 directory. Have the customer add these three files (SEE ZIPPED FILE ATTACHMENT) into the winx64 system32 directory (C:WINDOWSsystem32), then run setup. ****DISCLAIMER: NEVER PUT THESE THREE FILES ON A "Windows 2000 or XP x86 Edition" MACHINE'S SYSTEM32 DIRECTORY.**** ****DAMAGE TO THE x86 OPERATING SYSTEM WILL HAPPEN IF THESE FILES ARE USED ON A NON-x64 OPERATING SYSTEM.******* |
||
|