Workbench freezes or crashes during intensive graphics operations (Slice plane, edit plane, etc.). Do you have any suggestions for troubleshooting this problem?
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The problem is most likely related to graphics. - Run the DirectX diagnostic program to conveniently provide a detailed listing of the graphics and system configuration. Start > Run > dxdiag.exe DirectX Diagnostic Tool dialog appears Save All Information > DxDiag.txt If requesting ANSYS Technical Support for this problem, please include the DxDiag.txt file. - Download and install the latest driver from the manufacturer's website. Driver Installation Hints - "Download Accelerator" utilities should be disabled when downloading any drivers. - Do not run virus protection software in the background while installing the drivers. This prevents the driver from configuring itself properly. - Before installing new drivers, make sure you uninstall all existing display drivers from the Windows Control Panel > Add/Remove Programs - In the Windows Display Properties dialog - Hardware Acceleration is set to "Full" 32-bit color depth. - Check the Computer manufacturer's website for updated motherboard/chipset drivers. Usually these will include a setup program that is easy to install. Occasionally, motherboard/chipset drivers do not get installed correctly when the Operating System is loaded from a "master" image (like in large companies) If these drivers are not installed correctly, this can cause problem with graphics. - Some card have an upgradeable BIOS. Check the graphics card manufacturer's website for updated Graphics Card BIOS. Install an updated version if available. - Check the Computer manufacturer's website for updated motherboard BIOS. Usually these will include a setup program that is easy to install. - In the System BIOS, disable Hyper-Threading. - In the System BIOS, ensure that the default display adapter is set to the correct type, AGP or PCI or PCI-E, etc. - Inside the computer itself, make sure the Video Card (and other interface cards) are seated correctly. It may help to remove and reinstall them to be sure. - If the graphics card is separate, consider swapping the card with one from another machine. - Even if the latest driver already appears to be installed, it may also help to remove/reinstall the graphics driver once again following the hints mentioned above. |
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