When installing ANSYS 8.1 that was downloaded from the Customer Portal, the user receives the following error:
'An error (-5005 : 0x8007000d) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor.'
What is the cause of this error?
In this specific case, the user had extracted the files from the downloaded zip file using winzip 9.0.
The user aimed the Extract command to the folder he wanted, but failed to check the 'Use Folder Names' option.
This caused all the files to be extracted into one directory, not keeping the subdirectories intact.
After checking the box 'Use Folder Names' and extracting the files again, the ANSYS 8.1 files were extracted to the correct sub-directories
and the installation would complete successfully.