Customer trying to start Workbench 8.1 (DesignModeler and CFX-Mesh) on Multilanguage PC reports the following error:
Ansys.WBU.exe - Fehler in Anwendung Die Anweisung in "0x77a9efb" verweist auf Speicher in "0x00000000". Der Vorgang "read" konnte nicht auf dem Speicher durchgeführt werden. Klicken Sie auf "OK", um das Programm zu beenden. Klicken Sie auf "Abbrechen" um das Programm zu debuggen. OK Cancel
As a workaround on German windows system, renaming the C:WINNTMUIFallback directory works fine. However, at the customer multi-language installation, this causes severe problems because other software-packages can not be installed/un-installed after removal of the Fallback directory (Start --> Settings --> Control Panel --> Add/Remove Programs does not appear!).
This is defect # 21586 and it has been resolved.
Either Windows 2000 SP4 or installing Internet Explorer 6 causes the problem.
The Windows Script Host, (WSH), is language dependent, meaning you must have multi-language WSH support installed in order for the WSH to work properly when using the foreignlanguage version. The default WSH installed with the Windows 2000 multi-language version is 5.1. After updating to Win2k SP4 or IE 6, the WSH version is 5.6, but it is ENGLISH only!
Then, when the Workbench products use WSH when in the foreign language, it crashes.
This would happen on any application that uses WSH (which is pretty much all of them), but in DM it was hit right away, since DM uses WSH operations during startup.
To correct the error, the user must update their WSH to be multi-lingual.
Microsoft Knowledge Base article 309432 explains the error in more detail.
Article 264550 explains in detail how to correct the error.
I've pasted the procedure from the article to the end of this entry.
Procedure from Microsoft Knowledge base 264550:
To download and install the appropriate Multi-Language Menus and Dialogs tool for your version of Internet Explorer:
Visit the following Microsoft Web site:
<a target=_blank href="http://windowsupdate.microsoft.com">http://windowsupdate.microsoft.com</a>http://windowsupdate.microsoft.com
In the left pane, under Other Options, click Personalize Windows Update, select the Windows Update Catalog under See Also check box, and then click Save Settings. A selection named Windows Update Catalog will appear under See Also.
Click Windows Update Catalog.
Click Find updates for Microsoft Windows operating systems.
Select the appropriate operating system version for your system, and then click Advanced search options.
Select the Multi-Language Features check box. Click to clear the other check boxes, and then click Search.
In the search results, click to expand Multi-Language Features (xx).
Click Add to select the appropriate updates for the version of Internet Explorer that you have. For additional information about determining which version of Internet Explorer you have, click the following article number to view the article in the Microsoft Knowledge Base:
164539 How to Determine Which Version of Internet Explorer Is Installed
Click Go to Download Basket.
Enter a location to save the download (or click Browse to specify the location).
Click Download Now.
Click Accept on the license window.
The update will install automatically.
Note: You must have the Windows 2000 Multi-Language User Interface (MUI) component installed to run the Multi-Language Menus and Dialogs tool for Internet Explorer. The MUI is available only in the Multi-Language version of Windows 2000. For additional information about this issue or information about obtaining the Windows 2000 MUI, click the following article number to view the article in the Microsoft Knowledge Base:274358 International Language Download for Menus and Dialogs for Internet Explorer Requires MUI.