Gathering License Diagnostic Information
Keywords: Licensing installation systems ANSLIC_ADMIN log logs diagnose troubleshoot troubleshooting
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Sometimes in the licensing, installation or systems troubleshooting process Technical Support will ask for diagnostic information. The following steps will query the system for information that may help to diagnose a licensing, installation or systems problem. 1.Choose 1.a. Start->All Programs->ANSYS FLEXlm License Manager->ANSLIC_ADMIN Utility or 1.b. Start->Programs->ANSYS, Inc. License Manager->Server ANSLIC_ADMIN Utility or 1.c. Start->Programs->ANSYS 14.0->ANSYS Client Licensing->Client ANSLIC_ADMIN Utility or 1.d. [path]/ansys_inc/shared_files/licensing/lic_admin/anslic_admin 2. Choose View Status/Diagnostic Options. 3. Choose Gather Diagnostic Information. 4. Accept the prompt to save files to a folder. 5. Zip this file and attach to your Service Request with a complete description of the issue you are facing. Keywords: Licensing installation systems ANSLIC_ADMIN log logs diagnose troubleshoot troubleshooting |
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