Customer receives an exception error pointing to the Wish executable on a Windows 64-bit Itanium when he tries to bring up the ANSYS 8.1 Launcher by clicking Start->Programs->ANSYS 8.1->Configure ANSYS Products.
ANSYS launches OK from a command prompt or when he picks Start->Programs->ANSYS 8.1->ANSYS.
What causes this error? What can be done to fix the Launcher?
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This is a known defect with the ansinfo.dll file. It was linked with an older version of FLEXlm. The user needs to download a new version of the ansinfo.dll. Have customer perform the following: 1. Go to <a target=_blank href="ftp.ansys.com">ftp.ansys.com</a>ftp.ansys.com Login: anonymous Password: <user's email address> 2. Change to directory pubarchiveansinfowin64 3. Download file: ansinfo.dll.safe 4. Under c:Program filesansys incv81commonfileslauncherlibwin64 rename the ansinfo.dll to ansinfo.dll.old. 5. Save the downloaded ansinfo.dll.safe file to the above directory and rename it to ansinfo.dll |
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