Customer receives an exception error pointing to the Wish executable on a Windows 64-bit Itanium when he tries to bring up the ANSYS 8.1 Launcher by clicking Start->Programs->ANSYS 8.1->Configure ANSYS Products.

ANSYS launches OK from a command prompt or when he picks Start->Programs->ANSYS 8.1->ANSYS.

What causes this error? What can be done to fix the Launcher?

This is a known defect with the ansinfo.dll file. It was linked with an older version of FLEXlm.
The user needs to download a new version of the ansinfo.dll.

Have customer perform the following:

1. Go to <a target=_blank href=""></a>
Login: anonymous
Password: <user's email address>

2. Change to directory pubarchiveansinfowin64

3. Download file:

4. Under c:Program filesansys incv81commonfileslauncherlibwin64
rename the ansinfo.dll to ansinfo.dll.old.

5. Save the downloaded file to the above directory and rename it to ansinfo.dll

Show Form
No comments yet. Be the first to add a comment!