Why does the customer receive a FLEXlm error message when trying to release a hung license using the ANSLIC_ADMIN Utility?

The following message was displayed after entering the correct information for the fields in ANSLIC_ADMIN Utility:

Feature/User/Host/Display not found
Child process exited abnormally

Lmremove is not valid for Workbench. This error occurs only when trying to release a hung Workbench license. You will not encounter this error with ANSYS.

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