Customer received the following error while trying to install Workbench 10.0 SP2 and WB 11.0 preview.

"error (-5009: 0x8002801d)has occurred while running the setup"

Is there a workaround for this error?

Try the following:

Rename "C:Program FilesCommon FilesInstallshieldProfessionalRunTime" to RunTime.orig

Rename "C:Program Files (x86)Common FilesInstallshieldProfessionalRunTime" RunTime.orig the Workbench setup again

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